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FAQs
FAQs
When you order from us through our website, you will be subject to the Terms and Conditions posted on our website. Please read these. The following constitutes general information about our usual practice.
Remember we are real people and happy to help you at any time. Please contact us via our contact details at the bottom of the main page.
How do I make an order?
Please browse through our products using the menu on the left hand side or search for specific products using the search box in the top right hand corner. You may then click on products and purchase them in the quantity amounts stated. Once you are ready to complete your order click the Checkout link under the search box. During checkout GST and delivery charges will be calculated and added to the order. You will then be able to choose payment options and confirm your details. Your order will be received by us when you complete the transaction and submit the order. You will then receive a tax invoice and confirmation notice via email from us. If stock is unavailable you will be notified at this stage. Once payment has been processed we can then despatch the goods to you.
Why do products have minimum quantity requirements?
Please note that we are a wholesaler of goods so most items will have a minimum order quantity. The website will usually not allow you to order less than the minimum quantity. The minimum order quantities or multiples thereof will usually be incorporated in the product descriptions on the website. For example, where a product description states that you must order a minimum quantity of 6 and in multiples of 6 thereafter, you may order 6 items or 12, 18, 24 etc.
If your order differs from these requirements we will round your order up to the nearest multiple quantity to satisfy the requirement and send you e-mail notification for confirmation.
How is GST calculated?
Prices on our website are stated exclusive of GST, so GST will be calculated and added during the checkout process.
How are delivery charges calculated ?
What delivery methods do you use?
Goods will usually be delivered via Australia Post eParcel. You must be present to take delivery of your Products. If you are not, Australia Post will leave a card so you can pick up the Products from your local Post Office. We may use other services to deliver your goods, particularly when the order is large. We may contact you to arrange a suitable transportation method.
How long will delivery take?
We estimate delivery will take up to 10 days from the date payment is received unless you live outside a Metro area in Australia. Although every effort is made to ship your order within this time period we cannot guarantee delivery within this time frame particularly due to factors beyond our control. If you have not received your order within 14 days of payment, please contact us at website@uipl.com.au
Does your website supply to customers outside of
At this point, the website is not equipped for deliveries outside
What is your returns policy?
Please check our returns policy by clicking on the link at the bottom of the main page of the website.
